Information and Advice


The Age UK Essex Information and Advice service is a free, impartial and confidential advice service for anyone aged 50 or over, their friends, family, professionals and carers. Our Information and Advice Service makes asking for help easy. Our team of professional advisors are only a phone call away and are fully trained to offer help and advice on a huge range of issues that affect older people. Our advisors can help you confidently navigate some of the most difficult questions and situations that arise in later life and are experts in giving you the support you need. Some of the most common concerns we’re asked for help with include; Benefits - Our team can offer assistance and advice on many aspects of welfare benefits including support to help you claim benefits, benefit checks to ensure you are claiming what you are entitled to and information about how to appeal against decisions regarding benefits. Housing - We can provide you with details on housing options, possible adaptations to help you remain in your home and how to get help with heating costs. Social care - Speak to us if you need to know what statutory and non-statutory social care services are available and their eligibility criteria or if you need help gaining access to social care services and equipment. We can also offer advice on payments for care and support at home or residential care. Legal - Our advisors can provide information about making a will, dealing with an estate or arranging for others to make financial and welfare decisions on your behalf. Bereavement - As well as offering emotional support by putting you in touch with local bereavement groups, our team also offer practical advice like help with benefits and money and who to contact after someone has died. Local services - We have extensive knowledge of local services like clubs and groups and community transport that can help you stay independent, as well as leisure activities to keep body and mind active. If the issue you need help with is not listed above, please don’t worry. Our team have a wealth of knowledge and experience to help you access the information and advice you need. Our locally funded free Information and Advice service is available 10am to 3pm. Please note: the service is closed on Wednesdays, over the weekend and on bank holidays. If the service is receiving a high level of calls or closed, you will be given the option to speak to our partners at Age UK National.


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Contact Details


01245 346 106